We’re so excited to bake for you! Before placing your order, please take a moment to read through our terms and conditions. This helps us ensure a smooth and delightful Batches to Batches experience for everyone.
General Terms for Purchases:
Allergy Notice: Our products may contain or come into contact with common allergens, including nuts, dairy, wheat, eggs, and soy. While we take care in our kitchen, Batches to Batches cannot be held liable for any allergic reactions. It is the customer's responsibility to inform guests of these potential allergens before consumption
Your order is only confirmed once payment has been successfully made and you have received an official confirmation email from us.
You will receive an email notification once your order is ready for collection/delivery. Kindly present this email when collecting.
Please note that Batches to Batches does not offer refunds for any orders cancelled within 24 hours of the scheduled delivery or collection time.
Once your order has been delivered or collected, responsibility for the product’s condition transfers to you or your representative. To keep your treats perfect, please ensure cakes are transported and placed on a sturdy, level surface in a cool environment. Batches to Batches cannot be held liable for any damage occurring after the point of delivery or collection.
Orders not collected on the agreed date will be held for 24 hours. Beyond this window, we cannot guarantee the freshness or availability of your items. Please note that uncollected orders may be disposed of without a refund or the option to reschedule.
All products are handcrafted and may vary slightly in appearance. We aim for high accuracy to your design brief or reference photos, but please note that slight artistic variations are a natural part of the handmade process. Batches to Batches does not guarantee an exact replica of any inspiration image
Batches to Batches reserves the right to reschedule orders or issue a full credit note in cases of circumstances beyond our control, including but not limited to illness or supplier shortages. No cash refunds will be issued in these instances
Delivery Policy:
Currently Batches to Batches exclusively operates within Cochrane, AB community, we are pleased to offer free delivery within a 15km radius of our kitchen. (We have big dreams! As we grow, we look forward to expanding our reach to offer shipping and delivery to a wider radius. Stay tuned for updates).
Orders are made in advance and while delivery generally takes 1 day, please note that delays may occur due to factors beyond our control, such as extreme weather or traffic conditions. We will always do our best to keep you updated on your order’s progress.
Batches to Batches is not liable for any delivery failures or delays caused by inaccurate address or contact information. Re-delivery fees may apply if an order must be sent out a second time due to customer error.
If no one is available to receive your order, it may be left at the recipient’s risk. However, we will always do our best to keep you informed of your order's delivery status so you can collect it as soon as possible. Please note Batches to Batches is not liable for items left unattended.
Website Use & Product Availability:
"Batches to Batches reserves the right to adjust pricing or update product availability at any time without prior notice. Once an order is confirmed and a deposit is paid, your price is locked in and will not be affected by subsequent changes.
Batches to Batches provides this website on an 'as-is' basis and does not warrant that its functions will be error-free or uninterrupted. We are not liable for any issues arising from website downtime or technical failures
By using our website, you agree to do so at your own risk. You agree to indemnify and hold Batches to Batches harmless from any liabilities, claims, or damages arising from your use of the website or the purchase of our products
By confirming your order and completing payment, you acknowledge and agree to all terms and conditions listed above. Thank you for choosing Batches to Batches!